FAQ

To ensure you enjoy a smooth shopping experience at Firelari LLC, we have compiled the following FAQ guide covering orders, shipping, and after-sales services.

Orders & Payment
All orders submitted to Firelari LLC are treated as one-time purchases. We do not employ any subscription traps or automatic renewal mechanisms; you simply pay a single, one-time amount for the aromatherapy products you select. We accept major credit cards and compliant third-party payment methods. All transactions are processed within an encrypted environment to safeguard the security of your funds and personal information.

Shipping & Delivery
As a company that maintains its own warehousing facilities, we arrange for direct shipment from our premises immediately upon receiving your order. Typically, orders are processed and dispatched within 1–3 business days. Delivery times will vary depending on your geographic location; you can track the real-time progress of your package at any time using the tracking number provided in your order confirmation email.

Return & Exchange Policy
If the aromatherapy products you receive are damaged, missing, or suffer from quality defects, please contact our customer service team within 30 days of receipt. Due to the unique nature of aromatherapy products—and to ensure that every customer receives items that are brand new and pristine—products that have been opened, used, or are no longer in a resalable condition are generally not eligible for “no-questions-asked” returns or exchanges. If your return qualifies for a refund, the corresponding amount will be credited back to your original payment account.

Product Safety
When using our aromatherapy products (such as scented candles or essential oils), please strictly adhere to the safety guidelines printed on the product packaging. Please ensure that products are used in a well-ventilated and supervised environment, and keep them out of the reach of children and pets, away from any flammable materials.

Customer Support
If you encounter any technical issues during the purchasing process, or if you have further inquiries regarding our product scents, please feel free to contact us via our official email address. Our team is committed to providing professional and sincere assistance to resolve your concerns as quickly as possible.

Thank you for placing your trust in Firelari LLC. We look forward to helping you create a more comfortable and fragrant atmosphere in your home.